Last Updated: 19/07/2026

At Kai Travels ("we," "our," or "us"), we are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

1. Who We Are

Kai Travels is a travel content and trip-planning service based in the United Kingdom.

Contact Details

Kai Travels
Email: hello@kaitravels.co

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

2. Information We Collect

We may collect the following types of information:

Information You Provide

• Name

• Email address

• Telephone number

• Travel preferences

• Destination interests

• Information submitted through contact forms

• Information provided during trip-planning consultations

Information Collected Automatically

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referral source

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide trip-planning services

• Communicate regarding travel requests

• Improve our website and services

• Send newsletters or travel updates (where consent has been provided)

• Maintain website security

• Comply with legal obligations

We will only process personal data where we have a lawful basis under UK GDPR.

4. Lawful Bases for Processing

We process personal information under the following lawful bases:

Consent

Where you subscribe to newsletters or marketing communications.

Contract

Where processing is necessary to provide travel-planning services requested by you.

Legitimate Interests

To improve our services, website functionality, and customer experience.

Legal Obligation

Where required to comply with UK laws and regulations.

5. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Local travel guides and destination partners where necessary to arrange services

• Website hosting providers

• Email marketing providers

• Analytics providers

• Payment processors

• Professional advisers and legal authorities where required by law

All third parties are required to handle your information securely and in accordance with applicable data protection laws.

6. International Transfers

Some of our service providers may be located outside the United Kingdom.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including the use of approved contractual clauses where required.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Fulfil legal obligations

• Resolve disputes

• Maintain business records

When information is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request transfer of your data

• Withdraw consent at any time

To exercise any of these rights, please contact us at hello@kaitravels.co

9. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

For further information, please see our Cookie Policy.

10. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no online service can guarantee complete security.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Marketing Communications

Where you have provided consent, we may send travel updates, newsletters, or promotional content.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

13. Complaints

If you are unhappy with how we process your personal information, please contact us first so we can resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Kai Travels
Email: hello@kaitravels.co